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Woman lost out on thousands of dollars after big casino mistake

Cynthia Obie from Maryland said she lost out on thousands of dollars after the casino staff took down her Social Security number wrong.

Slot machines are the loudest and most colorful attractions in a casino. With their fun themes and large jackpot values, they’re designed to pull you in and drain you of your money in small increments. Though slot machines always favor the house, you can use a few tricks to help you beat the odds.
In a nutshell, fixed slot machines have a jackpot amount that does not change, while progressive jackpot slots require more playtime and coin from other players. In other words, the jackpot of a progressive slot machine will fluctuate, i.e. Increase or decrease, depending on how many people play that particular slot.

Real players can sense it is going to hit exactly two hits before the jackpot. In my experience, I feel this sensation even when I am not playing, so my strategy is just to walk past each slot in a given casino until I feel the “buzz”.

A Maryland woman who thought she hit the jackpot Friday night ended up going home with jack squat -- all because of a typo.

Cynthia Obie told FOX5DC she was at the MGM National Harbor in Oxon Hill, Md. when her slot machine's symbols suddenly aligned and she won a tremendous payout.

“I was very excited. Like, I need this money,” Obie told the news station.

But Obie said that when casino staff took down her personal information, they misread her Social Security — by one number.

That mistake cost Obie nearly everything.

The Social Security number the casino plugged in belonged to an individual who happened to owe Maryland a hefty amount of child support, FOX5DC reported.

“I’m like, 'No. All of my daughters are grown. I’ve never paid child support.' I’m like, 'this can’t be right,'” she said.

The Maryland woman said she would have been thousands of dollars richer by now -- she did not reveal the exact amount of the jackpot -- but the typo prevented her from getting a penny. Instead, she was offered a $200 free play credit and drink vouchers for the night.

An MGM spokesperson said in a statement to FOX5DC the casino is aware of the “unfortunate error” and is working on fixing the situation.

“Due to MLGCA [Maryland Lottery and Gaming Control Agency] rules and Maryland State Law, we cannot provide an additional payout for this jackpot, however, if she presents the proper identification credentials to the Maryland Gaming Commission, they will provide her with the appropriate payout,” the statement read. “We apologize for the inconvenience this has caused Ms. Obie.”

Obie said she’s frustrated with the situation and just wants the money she won.

“Now I’m at the point, this is insane. You guys are a billion-dollar corporation,' she said. 'You do the research: I won fair and square. I just want my money.'

Introduction to $60,000 Hand Pay

Are you ready? Are you ready to win a 60-thousand-dollar slot machine jackpot? Are you sure? From making the bet to income tax preparation, I’ll have to deal with after having won.

One of my biggest issues with slot machine casino gambling has been the surprises, like winning an unexpectedly large jackpot. Of course, it’s possible to win big jackpots. We all know that’s possible, so why not be ready? Here’s what to expect if you win big.

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What It’s Like to Win Big

I’ve won 90 taxable jackpots in nine months in a U.S. state where slot machine jackpots became automatically taxable at $1,200. Of those hand pays, three exceeded $10,000. On average, one in 30 of those 90 jackpots exceeded $10,000. This excludes the $40,000 cash option I got for winning a car at the end of those nine months.

My first big jackpot was for $27,000. So far, this is my largest jackpot won playing slot machines. I won it early on Saturday, December 21, 2013, at 5:40 a.m. at Horseshoe Cincinnati, since purchased and renamed JACK Cincinnati Casino then sold again in 2019 to become Hard Rock Cincinnati.

I won this $27,000 hand pay on a Red-Blue-White Seven’s slot machine in the high limit slots room. I’d made the maximum bet on this $10-denomination, 2-credit slot machine.

I was checking to see if I could cycle my bankroll on this slot machine as well as testing to see if it was a winning slot machine. I’d just about decided I was wasting my money because it wasn’t showing any evidence of bankroll cycling when it hit.

I remember the moment clearly. It was very early in the morning. I’d started my session at 4 a.m. and had already won a small hand pay. I remember seeing someone win their own hand pay behind me, but couldn’t see how much.

A floor manager was there with the slot attendant during their hand pay, so it must have been over $10,000. As the floor manager and slot attendant walked away after the hand pay, they began walking by me.

Just as they approached, my $27,000 jackpot hit. I looked down, saw the 2,700-credit hit, looked up at the floor manager looking at me, and swore.

That was embarrassing. I don’t usually swear. But, at that moment, I felt the need to do so. I swore right while looking the floor manager in the eye. He kept walking, now with a frown.

I called out to him, to explain. “Excuse me! Sorry about that! I didn’t mean to swear, but I just won a jackpot. A really big jackpot!”

They came back. Right about then, 30 seconds after the slot machine hit, I basically went into shock. Since I’d started gambling again after nearly 10 years, my biggest jackpot was $5,000. I’d won it three times over the last month, since I’d started gambling again, and every time was hard on me.

But now, I’d won more than five times that. It wasn’t easy. I remember telling the floor manager how unreal and dreamlike it felt. I even asked the slot attendant to pinch me. She did. It didn’t help.

And, after the hand pay, I had trouble deciding what to do next. Should I just go on with my day? Should I stick to the plan I had had in mind? Or, was my plan of gambling all day ruined? Hint: You’re done – go home.

Can you imagine how I was feeling? I know some of you can indeed imagine it. I know because some of you have won even bigger jackpots while playing slots.

How to Be Ready, Just in Case

Are you ready to win a big jackpot the next time you play a slot machine? To be ready, you’ll need some essentials like your government-issued I.D. But there are other ways you’ll probably want to be ready, which I’ll go over soon.

You’ll need the government-issued I.D. to receive a taxable jackpot at a casino. That’s essential. If you don’t have it with you, nice casinos will let you go to your car for it. But, I don’t think you should count on the casino letting you go home to get it.

If you’re anything like me, you might find yourself not quite yourself after winning a big jackpot. To be ready, think it through in advance. Make yourself a plan. Then, if/when it happens, all you need to do is remember the plan.

It doesn’t have to be a complicated plan. Just ask yourself these simple questions. After you get the hand pay, will you stay? Or will you go? There will be more decisions to make, but that’s really the most important one.

As I’ve told my college students during career discussions, I don’t care what your plan is. I care that you have a plan. We’re not having a career discussion right now, but I think you get the point.

Will you leave the casino or will you make a night of it? Personally, I’d leave. I’d leave as soon as I could. I didn’t know that in advance of my biggest jackpot, but I do now. That’s my plan. What’s yours?

Choices: Handling the Hand Pay

Imagine you’ve just won your biggest jackpot ever. And you have your I.D. You might even have a player’s club card, so your personal information is on file with the casino. Next up is the hand pay and more decisions.

If you’ve never won a taxable jackpot before, no matter what size, the hand pay process is straight-forward. You win a jackpot. The machine locks up. A slot attendant comes. You do paperwork. Someone else shows up to verify the jackpot. Finally, you’re paid.

I’ve already explained the hand pay process when winning a taxable jackpot playing slots in How Do Slot Machines Pay Out Taxable Jackpots.

But, there are some slight changes to this process when winning big jackpots. In most states, jackpots of $10,000 or more require that the jackpot verifier is a floor manager rather than another slot attendant.

Tip #1: You can tip the slot attendant, and in my opinion should, but you can’t tip the floor manager. If they say it’s okay, the floor manager will take a tip to put into the group tip jar for all the slot attendants. But, typically, floor managers can’t receive tips.

Tip #2: This is your chance to meet a floor manager. It’s a priceless opportunity. Get to know them. Make friends, if you can. Floor managers know a lot more about what’s going on in a casino than slot attendants. Ask questions. Be nice. Thank me later.

You do have another choice to make, however. For jackpots just over the taxable limit but under $10,000, casinos will provide banded stacks of $5,000 when you ask for cash instead of a check. Other casinos only provide banded stacks of $10,000.

I’m trying to get away from collecting those paper bands around $10k in hundreds, but it’s been a surprisingly difficult habit to break.

Either way, for a large jackpot where you ask for cash, you can expect banded stacks (sometimes called bricks) of hundred-dollar bills. Personally, I have found it’s nice when a slot attendant counts out 100-dollar bills in my hand. Professionally, I advise you to take most or all the jackpot as a check.

That is if your plan includes requesting some or all your taxable jackpot in cash. It’s really your choice, however. What’s your plan, again? Remember, preparation is key.

What Comes Afterward

If you do request cash and end up leaving the casino without spending it, I should mention what happens at a bank when you go to deposit $10,000 or more in cash. It’s just the same as any other cash deposit, except for the Currency Transaction Report (CTR).

The CTR is a reporting requirement for U.S. financial institutions regarding all cash deposits, withdrawals, and currency exchanges of $10,000 or more. When making a deposit of at least $10,000, it will be reported to the Financial Crimes Enforcement Network (FinCEN) within the U.S. Treasury Department.

FinCEN began in 1990 but became its own bureau under the USA Patriot Act passed in 2002. In part, it monitors and analyzes financial transactions for illegal transactions. This includes financial crimes related to money laundering and corruption.

Over recent years, I’ve deposited more than $10,000 in cash multiple times at my bank and never had a concern. They do ask where the money came from to which I typically respond, “I won it at the casino.”

I don’t think you have any cause for concern as earning money at a casino isn’t an illegal transaction. My lack of concern here hinges on understanding that big jackpots generate a W-2G tax form when won at a casino. So, if FinCEN does become interested, it wouldn’t take much for the U.S. Treasury to confirm the source of that much cash.

Nevertheless, I thought you should know about the CTR. There is another aspect to accepting a lot of cash you should probably be aware of. In my mind, it’s slightly more important than the CTR. It’s this: How much cash can you carry?

Let’s say you’re wearing a pair of men’s jeans or trousers with typical size pockets, not woman’s jeans with their surprisingly small pockets. Let’s further say you’re not wearing a jacket or carrying any sort of purse.

Finally, let’s assume all your cash is in $100 bills. Under those circumstances, how much cash can you carry without it being in your hand or sticking out somewhere for anyone to notice?

With a wallet in one pocket and a mobile phone in another, I’ve been able to tuck away 200 $100 bills, or $20,000, in all the pockets of a typical pair of men’s jeans. Let’s say you won a big jackpot which you accepted as cash and after taxes have $50,000 in your hand.

What do you do with it? Yes, you can fill all your pockets with $20,000 of it. What about the remaining $30,000? Do you ask the casino to provide a brown paper bag, perhaps? Once again, make sure you have a plan in case you win.

One final note about getting home. Feel free to ask the casino for security to walk you to your car. They’re perfectly happy to do so. Unlike me, try to remember where you parked your car. It can be surprisingly hard to remember that little fact when you’re clutching tens of thousands of dollars in your sweaty hands.

Preparing for Income Taxes

One time I was sitting two seats away from someone who looked like they had never been in a casino’s high limit slots room. Do you know that look? Anyway, they looked both nervous and like they wanted to go.

Suddenly, and it’s always sudden, they won a $4,800 jackpot. They just nodded to themselves and started hitting the cash-out ticket button. Which, naturally enough, wasn’t working because the slot machine had locked up after hitting a jackpot over $1,200.

When the cash out button wouldn’t work, they turned and looked at me with a question in their eyes. This is where I walked right into trouble. I said, “Oh, the machine’s locked up because you’ve won a big jackpot. Don’t worry, the slot attendant should be here any moment to help you with getting it as well as paying taxes.”

I was just trying to be helpful. I imagine you know what happened next. They practically yelled, “Taxes? Taxes?!”

Largest Slot Machine Jackpot

As they became more and more upset at me, I tried to disengage from the conversation. Luckily for me, the slot attendant arrived right about then to save me.

Slot attendants are great. Seriously. I always remember how upset this taxable jackpot winner was whenever I work with a slot attendant. It is what I remember whenever I tip my slot attendant after winning my own taxable jackpots.

So, if or when you win an automatically taxable jackpot, you’ll be working with a slot attendant. I’ve already described what that is like. But let’s discuss income taxes for a moment.

On Twitter, one of my 10,000+ followers said, “The amount of the taxable jackpot needs to be raised.”

Slot Machine Jackpot Winners

My response was, “Why? It’s still taxable, even if you don’t get a W-2G hand pay. But, I do appreciate the sentiment. I really do.”

If you win $10 at a casino, it’s still taxable income. This gets confusing fast though, because what if you spend that $10 in the next few minutes without it ever leaving the slot machine?

Sometime later, I may write about the more practical aspects of casino gambling and disconnects with general requirements from the IRS. In brief, the IRS says all gambling income is taxable and state gaming regulations usually say using an electronic device during gaming is a felony.

A practical compromise would be to record how much bankroll you walk into a casino with and how much winnings you walk out with, including the free market value of any gifts. At least, doing this is possible.

What isn’t confusing is what happens when the casino issues a W-2G income tax form reported directly to the IRS. If you choose to accept a taxable jackpot, then you will receive a W-2G.

As an aside, some people can’t afford or otherwise don’t want taxable jackpots. For instance, my family friends Lois and Dave in my article Seminole Brighton Casino Florida Trip Report, are from Canada.

For them, any gambling income from their annual visits to U.S. casinos is foreign income and potentially subject to taxation by the Canadian government. Yikes! Apparently, as usual with income taxes, what to do is very individualized.

My admittedly limited understanding is, and please don’t consider me as any kind of professional or expert with regards to international tax law, my Canadian friends can earn some income when gambling in the U.S. – but not a lot of income. A $60,000 taxable jackpot may well be too much, too difficult, and therefore unwanted. Maybe.

You can always choose not to accept a taxable jackpot. You can choose to walk away. An old slots joke is this: “The only way to legally avoid paying taxes after winning a jackpot of $1,200 or more is to simply not accept the winnings.”

That’s funny, yes? It’s funny but true. Also, be aware the automatically taxable limit for gambling income is instead $600 in Massachusetts, but perhaps eventually other states.

Finally, there are the tax choices you’ll need to make when filling out the paperwork for the taxable jackpot with the slot attendant.

A federal income tax withdrawal from your winnings is typically optional.
State income tax withdrawal is very state-dependent.
Local income tax withdrawal exists if the casino you are at is located within a city’s limits.
Other withdrawals may exist such as a nonrefundable 3% tax on jackpots over $1,200 in Mississippi as imposed by the Mississippi Gaming Commission.

If you keep good gambling records, it usually works out well to choose to not pay federal taxes. Why? Because keeping good gambling records means you’ll have gambling deductions to apply during your annual income tax preparation.

If you don’t keep gambling records or federal gambling deductions aren’t allowed due to your overall income, then you’ll need to always include a federal income tax withdrawal with every jackpot or suffer through an income tax payment when you eventually file your annual income tax return.

If you don’t keep good gambling records then, frankly, you should start. Why? Because the danger of not keeping gambling records is having to pay income taxes when they could have avoided them. What if you win big? What if you win so big that everything changes?

Isn’t that why you’re interested in my content, to succeed? To win more, and more often? Keep gambling records just in case you win a massive jackpot. Or lots of $1,200 hand pays which, in a year, adds up to the same large jackpot … or more. Make it part of your plan, okay?

Summary of $60,000 Hand Pay

Some time ago, a fan of my website and podcast named Richard from Gainesville, Georgia, contacted me via Twitter after he won a $60,000 slots jackpot, took a check, and immediately walked out of the casino. I was proud of how well he’d handled it and told him so at the time.

How he handled a big jackpot reminded me of what it was like. My first time, I didn’t do as well as Richard. So, we’re talking about this now so you can do better than I did and perhaps as well as Richard if you won a large taxable jackpot.

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